In Oregon, if you have a complaint against your insurance company, you can file it with the Oregon Division of Financial Regulation (DFR). The DFR oversees insurance companies and can help investigate and mediate complaints.
Here’s how you can file a complaint:
1. File Online
- You can submit your complaint online through the DFR’s website using the online complaint form.
- Link to file a complaint online: Oregon DFR File a Complaint
2. By Mail or Fax
- Download and fill out the complaint form from the website.
- Mail or fax it to: Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405
Fax: 503-378-4351
3. By Phone
- You can also call the DFR for guidance at:
Consumer Advocacy Unit: 888-877-4894 (toll-free in Oregon) or 503-947-7984.
4. In-Person
- Visit the Division of Financial Regulation at:
350 Winter Street NE
Salem, OR 97301-3883
Information to Include in Your Complaint
- Your contact information.
- Insurance company’s name and policy number.
- A clear explanation of the issue.
- Copies of any relevant documents (correspondence, bills, policy documents).
What to Expect After Filing
The DFR will review your complaint, potentially contact the insurance company for a response, and work with you towards a resolution. The process can take several weeks, depending on the complexity of the case.
Written by Narrow Path Contractors